Recommendation of correlated applications to resolve a service incident

A method performed by a recommendation system, comprising:

• determining an application service (AS) to AS similarity matrix based on incident data and contextual data related to an incident associate with an AS including a subset of applications selected from a set of applications, wherein the set of applications support a plurality of application services including the AS operating within a computing system including the computing device, and the subset of applications of the AS form a workflow to provide a service for the AS, wherein the incident data includes at least a root identifier to identify a root cause application of the workflow that causes other applications of the workflow to generate the incident, and the AS-to-AS similarity matrix includes a similarity score between a first application and a second application to measure a similarity between the first application and the second application selected from the subset of applications;
• determining an AS-to-AS affinity matrix based on the incident data and the contextual data, wherein the AS-to-AS affinity matrix includes an affinity score associated with the first application and the second application;
• and
• generating a recommendation table based on the similarity matrix and the affinity matrix, wherein a row of the recommendation table includes the first application and a set of correlated applications for the first application.

A non-transitory computer readable medium including instructions for causing a processor to perform operations comprising:

• determine an application service (AS) to AS similarity matrix based on incident data and contextual data related to an incident associate with an AS a subset of applications selected from a set of applications, wherein the set of applications support a plurality of application services including the AS operating within a computing system including the computing device, and the subset of applications of the AS form a workflow to provide a service for the AS, wherein the incident data includes at least a root identifier to identify a root cause application of the workflow that causes other applications of the workflow to generate the incident, and the AS-to-AS similarity matrix includes a similarity score between a first application and a second application to measure a similarity between the first application and the second application selected from the subset of applications;
• determine an AS-to-AS affinity matrix based on the incident data and the contextual data, wherein the AS-to-AS affinity matrix includes an affinity score associated with the first application and the second application;
• and
• generate a recommendation table based on the similarity matrix and the affinity matrix, wherein a row of the recommendation table includes the first application and a set of correlated applications for the first application.