US 2025/0061498 A1 · MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM

Abstract

A multi-channel message exchange system selects a service provider that is best suited to deliver each individual message for customers of the message exchange system. The message exchange system selects a service provider based on customer criteria provided by the customer, data structures provided by the service providers, quality scores describing performance of the service providers, channels used by the service providers to deliver messages, or any suitable combination thereof. The message exchange system may select the service provider that provides the best combination of quality of service, value, and delivery channel given the customer's specific needs. The data structures may geographic jurisdictions in which the service provider provides message delivery, channels through which the service provider is willing to deliver messages, or any suitable combination thereof.

Claims20

Dependent claims

A multi-channel message exchange system comprising:

one or more computer processors;
and
one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the multi-channel message exchange system to perform operations comprising:
receiving a request to transmit a message to a recipient device, the request associated with an account;
accessing, from a database, criteria for the account, the criteria including a quality weight;
determining, based on the quality weight, a ranking value for each of a plurality of service providers that deliver messages;
based on the ranking values, selecting a service provider of the plurality of service providers;
and
transmitting the message to the selected service provider.

6 more elements

Dependencies are inferred from the claim text.

Multi-channel message exchange system

Life of this patent

Multi-channel message exchange system

Life of this patent

Abstract

Claims20