Information processing apparatus, information processing system, information processing method, and non-transitory computer-readable medium

An information processing method comprising, wherein a computer

• determines whether a user who has visited an automatic teller machine (ATM) is talking on a phone based on first data that is any one of a captured image, voice data, and received radio wave data related to a target area based on the ATM;
• starts acquisition of second data that suggests a state of the user and has a data type different from that of the first data in a case where it is determined that the user is talking on a phone;
• and
• acquires a determination result of presence or absence of an incident using the first data and the second data.

A non-transitory computer-readable medium storing a program for causing a computer to execute:

• a procedure of determining whether a user who has visited an automatic teller machine (ATM) is talking on a phone based on first data that is any one of a captured image, voice data, and received radio wave data related to a target area based on the ATM;
• a procedure of starting acquisition of second data that suggests a state of the user and has a data type different from that of the first data in a case where it is determined that the user is talking on a phone;
• and
• a procedure of acquiring a determination result of presence or absence of an incident using the first data and the second data.