Communications system with sequenced chat, interactive and digital engagement functions including pre-connection workflow
AssigneeChatalyze, Inc.
InventorsLloyd Winawer, Jordan Isaiah Winawer, Gunjot Singh Chawla
Life of this patent
Estimating the term…
Abstract
A networked communications system that facilitates real-time interaction with persons-of-interest. The real-time communications system includes a pre-connection workflow that allows for efficient utilization of human resources and/or more precise control of the interaction and engagement time intervals allotted to users of the system. The real-time communications system transmits event status information to users while waiting for respective communications sessions to begin.
Claims17
A computer-implemented method for scheduling and establishing communications sessions with a plurality of users, comprising
- maintaining, in a computer-readable memory, an event data structure corresponding to an event, the event data structure including one or more time slot records, each time slot record associated with a time slot and including data associated with a user;
- receiving, from first and second computing systems, requests to register attendance for the event, wherein the first computing system is associated with a first user and the second computing system is associated with a second user;
- maintaining, during a first time slot, a first network connection with the first computing system for a first communication session with the first user identified in the first time slot of the event data structure;
- transmitting media data over the first network connection during the first time slot;
- establishing, during the first time slot, a second network connection with the second computing system for a second communication session with the second user associated with a second time slot in the event data structure;
- terminating the first communication session;
- and
- initiating the second communication session by transmitting media data over the second network connection established during the first time slot.
A computer-implemented method for scheduling and establishing communications sessions with a plurality of users, comprising
- maintaining, in a computer-readable memory, an event data structure including one or more time slot records, each time slot record associated with a time slot and including data identifying a user;
- maintaining, during a first time slot, a first network connection for a first communication session with a first user identified in the first time slot of the event data structure;
- transmitting audio-visual data over the first network connection during the first time slot;
- establishing, during the first time slot, a second network connection for a second communication session with a second user associated with a second time slot in the event data structure;
- terminating the first communication session;
- and
- initiating the second communications session by transmitting audio-visual data over the second network connection established during the first time slot.
A system for scheduling and establishing direct communications sessions with a plurality of users, comprising
- an event registration server operative to:
- maintain, in a computer-readable memory, an event data structure corresponding to an event associated with a first entity, the event data structure including one or more time slot records, each time slot record associated with a time slot and including data identifying a user;
- host information describing the event on a network accessible resource;
- receive requests from users to register for the event;
- and
- modify the event data structure to associate a time slot record to corresponding users associated with the requests;
- and
- a real-time event communications system, wherein the real-time communications event system is operative to:
- establish a first network connection with a remote computing system, the remote computing system associated with the first entity;
- access the event schedule information maintained in the event data structure, wherein the event schedule information comprises an ordered set of the one or more time slots corresponding to one or more time slot records;
- and
- establish, based on the event schedule information contained in the event data structure, real-time communications sessions between the remote client associated with the first entity and the network clients of the users in a sequence corresponding to the ordered set of time slots.
Dependencies are inferred from the claim text.