Electronic Message Response Generation

A computer system for generating a response to a received electronic message, said system comprising:

• a message receiving application configured to receive an electronic message and forward the received electronic message to a message processing system, said message processing system configured to:
• prompt a generative AI to analyse the electronic message and to generate:
• intent data indicative of an intent associated with the electronic message, and
• data-identifier data indicative of one or more predetermined data identifiers present in the electronic message;
• analyse the electronic message to identify and retrieve client data associated with one or more parties associated with the electronic message;
• verify that the retrieved client data comprises data corresponding to the generated data-identifier data, and if so:
• query an ERP system with the verified data-identifier data to extract ERP data corresponding to the predetermined data identifiers of which the data-identifier data is indicative;
• select a response-message template using the intent data;
• populate the selected response-message template with the ERP data, and
• forward the populated response-message template to the message receiving application for displaying to a user on a user interface for approval.