Procedural pattern matching in audio and audiovisual files using voice prints

A method comprising:

• obtaining, by a voice print generator of a service provider system, a recording of an audio communication session between a user and an agent associated with the service provider system;
• determining, by the voice print generator, a plurality of audio features from one or more audio signals in the recording, wherein the plurality of audio features are associated with one or more noise dimensions detected during the audio communication session;
• calculating, by the voice print generator, a voice print of the user based on the plurality of audio features;
• determining an account of the user with the service provider system;
• and
• storing the voice print in association with the account.

A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:

• receiving audio data comprising a voice of a user during an active communication session between the user and an endpoint associated with a service of a service provider;
• determining an audio signal corresponding to the voice of the user from the audio data;
• analyzing the audio signal for a plurality of audio features that correspond to voice dimensions of the voice during the active communication session;
• determining a voice print based on the plurality of audio features;
• comparing the voice print to a plurality of stored voice prints;
• determining a matching voice print previously stored by the service provider with corresponding data based on the comparing;
• and
• outputting, to at least one device corresponding to at least one of the user or the endpoint, the corresponding data for the matching voice print during the active communication session.