Hybrid machine learning classifiers for managing user reports

A system, comprising:

• one or more memories configured to store a plurality of prior user reports including multiple prior report statements;
• and
• at least one processor coupled to the one or more memories and configured to perform operations comprising:
• generating a first data set based on a list of keywords and a summary of a user report;
• providing a set of data agents to a supervised machine learning classifier, wherein a data agent of the set of data agents is determined for a cluster of prior report statements generated by an unsupervised machine learning clustering classifier based on one or more second data sets generated for the plurality of prior user reports, wherein the plurality of prior user reports is classified by the unsupervised machine learning clustering classifier into a plurality of clusters including the cluster of prior report statements;
• and
• classifying, by the supervised machine learning classifier, based on the first data set, the user report into a database managed by the data agent.

A non-transitory computer-readable medium having instructions stored thereon that, when executed by at least a computing device, cause the computing device to perform operations comprising:

• generating a first data set based on a list of keywords and a summary of a user report;
• providing a set of data agents to a supervised machine learning classifier, wherein a data agent of the set of data agents is determined for a cluster of prior report statements generated by an unsupervised machine learning clustering classifier based on one or more second data sets generated for a plurality of prior user reports, wherein the plurality of prior user reports is classified by the unsupervised machine learning clustering classifier into a plurality of clusters including the cluster of prior report statements;
• and
• classifying, by the supervised machine learning classifier, based on the first data set, the user report into a database managed by the data agent.