Automated generation of conversational workflows for automation chatbots

A system comprising:

• a non-transitory memory;
• and
• one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising:
• determining a conversational workflow executable by a chatbot that utilizes a conversational artificial intelligence (AI) skill on an AI platform;
• mapping the conversational workflow to a workflow diagram of a chatbot workflow representing a dialog by the chatbot with one or more users when providing an automated self-service assistance using the conversational AI skill via the AI platform;
• injecting, to the chatbot workflow at one or more nodes of the workflow diagram, data corresponding to the conversational AI skill, wherein the data is usable to provide the conversational AI skill from the AI platform via the dialog;
• and
• deploying the chatbot workflow with the chatbot, wherein the chatbot provides the automated self-service assistance to the one or more users using the workflow diagram of the chatbot workflow.

A method comprising:

• receiving, for a chatbot of a service provider, a request from a user during a dialog;
• determining that the request during the dialog utilizes a skill provided by an artificial intelligence (AI) system;
• determining a workflow executable by the chatbot for a use of the skill during the dialog, wherein the workflow includes a dialog tree that includes one or more nodes for the use of the skill using a resource of the service provider and AI system;
• executing the workflow with the chatbot and the AI system during the dialog;
• and
• responding to the request based on the executing the workflow.

A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:

• receiving a request from a user during a dialog between the user and a chatbot;
• identifying a skill provided by an artificial intelligence (AI) system for processing the request;
• determining a workflow for the skill, wherein the workflow includes a dialog tree that includes one or more nodes that provide the skill using a resource of AI system;
• executing the workflow by the chatbot with the AI system during the dialog;
• and
• responding to the request based on the executing the workflow.