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AssigneeQualtrics, LLC
InventorsMatthew Primmer, Monique Piras, Manisha Powar, Varun Nandimandalam, Yuchen Daniel Zhou, Srivathsan Varadarajan, Ambarish Sridharanarayanan, Anderson Quach, Léonie Brown
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The present disclosure relates to systems, non-transitory computer-readable media, and methods for determining an existence of a perception gap for an interaction event. In particular, in one or more embodiments, the disclosed systems generate a suggested action and provide the suggested action for display via a graphical user interface of an agent device. In some embodiments, the disclosed systems utilize a machine learning model to generate the suggested action for the agent. Furthermore, in one or more embodiments, the disclosed systems generate an agent performance score reflecting an overall performance of an agent. In some embodiments, the disclosed systems utilize a machine learning model to generate the agent performance score.
A computer-implemented method comprising:
A non-transitory computer-readable storage medium storing instructions that, when executed by at least one processor, cause a computing device to:
A system comprising:
Dependencies are inferred from the claim text.