Processing electronic communications according to recipient points of view

A computer-implemented method:

• obtain an electronic communication including a message body directed at a first recipient;
• determining a set of mentions in the message body, a first mention of the set of mentions indicating the first recipient;
• determining a set of sections of the message body;
• for a first section of the set of sections of the message body:
• determining that the first mention corresponds to a second-person point of view (“POV2”);
• determining a second mention of the set of mentions corresponds to a third-person point of view (“POV3”) with respect to the first recipient;
• determining a first task is associated with the first mention;
• and
• determining the first section is associated with the first mention;
• and
• in response to determining the first section is associated with the first mention, causing a user interface to present a first indication associated with the first section indicating at least the first task to be completed by the first recipient and a suggested reply to a second recipient associated with the second mention.

Computer storage media having computer-executable instructions embodied thereon that when executed by at least one computer processor, cause operations to be performed comprising:

• determining a first mention of a set of mentions included in an electronic communication is associated with a first recipient of a set of recipients of the electronic communication;
• determining that the first mention is associated with a first point of view (POV) associated with the first recipient;
• determining a first task associated with the first mention based on a first section of the electronic communication;
• determining a suggested reply to at least one other recipient of the electronic communication based at least in part on the first mention and the first second of the electronic communication;
• and
• causing a user interface to display the suggested reply and the first task.