US 2024/0267279 A1 · DETECTING HARDWARE ISSUE

Abstract

A computer-implemented method carried out by a client media device is provided. In one example, the method includes launching a streaming media interface application in response to user input received at the client media device, transmitting a request over a communications network to a streaming media server for a video stream requested by the user input, optimizing an ABR of the client media device based on a network bandwidth to obtain an optimized ABR setting for playing the video stream, playing the video stream at the optimized ABR setting, monitoring continuously streaming quality of the video stream, detecting a streaming quality issue of the video stream, identifying a hardware issue of the client media device as a cause of the streaming quality issue, and automatically performing at least one attempt to fix the hardware issue when the hardware issue is present.

Claims20

Dependent claims

A method carried out by a client media device in communication with a media server via a communications network, the method comprising:

launching a streaming media interface application in response to an input from a user received at the client media device;
in response to the input, initiating a video stream and playing the video stream on the client media device;
detecting a streaming quality issue of the video stream;
detecting a decoder malfunction of the client media device;
automatically performing at least one decoder reset;
reinitiating the playing of the video stream after each one of the at least one decoder reset;
determining if the decoder malfunction is still present after each one of the at least one decoder reset;
determining if a total number of decoder resets that have been performed reaches a pre-determined number;
and
notifying the user of a decoder issue beyond recovery when the decoder malfunction is still present after the total number of decoder resets that have been performed reaches the pre-determined number.

7 more elements

A method carried out by a client media device in communication with a media server via a communications network, the method comprising:

launching a streaming media interface application in response to input from a user received at the client media device;
in response to the input, initiating a video stream and playing the video stream on the client media device;
detecting a streaming quality issue of the video stream;
detecting a hardware malfunction of a hardware component of the client media device, wherein the hardware component comprises at least one of:
a processor, a network adaptor, a display device, and an audio device;
automatically performing at least one reboot of the client media device;
reinitiating the playing of the video stream after each one of the at least one reboot;
determining if the hardware malfunction is still present after each one of the at least one reboot;
determining if a total number of reboots that have been performed reaches a pre-determined number;
and
notifying the user of a hardware issue of the client media device beyond recovery when the hardware malfunction is still present after the total number of reboots that have been performed reaches the pre-determined number.

8 more elements

Dependencies are inferred from the claim text.

Detecting hardware issue

Life of this patent

Detecting hardware issue

Life of this patent

Abstract

Claims20