Techniques for supervising communications from multiple communication modalities

A system, comprising:

• a data store;
• and
• at least one computing device in communication with the data store, wherein the at least one computing device is configured to:
• receive a first communication sent using a first communication modality;
• receive a second communication sent using a second communication modality;
• determine that the first communication and the second communication correspond to a single interaction;
• generate a communication object comprising the first communication and the second communication, wherein a structure of the communication object is consistent across different communication modalities;
• add the communication object to a first queue for review;
• and
• in response to a first review of the communication object, move the communication object to a second queue.

A non-transitory computer-readable medium embodying a program that, when executed by at least one computing device, causes the at least one computing device to:

• receive a first communication sent using a first communication modality;
• receive a second communication sent using a second communication modality;
• determine that the first communication and the second communication correspond to a single interaction;
• generate a communication object comprising the first communication and the second communication, wherein a structure of the communication object is consistent across different communication modalities;
• add the communication object to a first queue for review;
• and
• in response to a first review of the communication object, move the communication object to a second queue.