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AssigneeInternational Business Machines Corporation
InventorsIsaiah Mulang' Onando, Julian Bertram Kuehnert, Sekou Lionel Remy, Charles Muchiri Wachira, Aisha Walcott
Estimating the term…
A method for regulating emotions in conversations is disclosed. In one embodiment, such a method includes monitoring a conversation between participants. The method further divides the conversation into a plurality of utterances and calculates an emotion score for each utterance. The method further determines whether an emotion score of an utterance exceeds a threshold. In the event the emotion score exceeds the threshold, the method intervenes in the conversation in an attempt to return the conversation to a more constructive path. In certain embodiments, this intervention may include taking one or more actions that are specifically tailored to returning the conversation to a more constructive path. In other or the same embodiments, responses or reactions of the participants to the actions are audited to determine if the actions were successful in returning the conversation to a more constructive path. A corresponding system and computer program product are also disclosed.
A method for regulating emotions in conversations, the method comprising:
A computer program product for regulating emotions in conversations, the computer program product comprising a computer-readable storage medium having computer-usable program code embodied therein, the computer-usable program code configured to perform the following when executed by at least one processor:
A system for regulating emotions in conversations, the system comprising:
Dependencies are inferred from the claim text.