Identifying Feedback for a Picker for an Online Concierge System Affected by External Conditions

A computer program product comprising a non-transitory computer readable storage medium having instructions encoded thereon that, when executed by a processor, cause the processor to perform steps comprising:

• identifying a forgiveness event based on characteristics associated with an order received from a customer associated with a service provided by a computer system, the forgiveness event specifying one or more conditions affecting fulfillment of the order by a picker;
• storing the forgiveness event as an entry in a forgiveness event table, the entry including a type of the forgiveness event, an index identifier for the forgiveness event, and a time interval associated with the forgiveness event;
• selecting feedback previously received by the computer system from customers for one or more pickers that includes information matching the index identifier for the forgiveness event;
• storing an indication of the forgiveness event in association with the selected feedback;
• and
• presenting a notification on at least one picker device associated with at least one picker for which the selected feedback was received in response to storing the indication, the notification indicating at least a portion of feedback previously received for the picker has been forgiven by the computer system.

A system comprising:

• one or more processors;
• and
• a non-transitory computer readable storage medium having instructions encoded thereon that, when executed by the one or more processors, cause the system to perform steps comprising:
• identifying a forgiveness event based on characteristics associated with an order received from a customer associated with a service provided by a computer system, the forgiveness event specifying one or more conditions affecting fulfillment of the order by a picker;
• storing the forgiveness event as an entry in a forgiveness event table, the entry including a type of the forgiveness event, an index identifier for the forgiveness event, and a time interval associated with the forgiveness event;
• selecting feedback previously received by the computer system from customers for one or more pickers that includes information matching the index identifier for the forgiveness event;
• and
• storing an indication of the forgiveness event in association with the selected feedback;
• and
• presenting a notification on at least one picker device associated with at least one picker for which the selected feedback was received in response to storing the indication, the notification indicating at least a portion of feedback previously received for the picker has been forgiven by the computer system.