Video display system and video display method

A video display system that provides a service for an experience of a virtual reality (VR), the video display system comprising:

• a VR system including a display that displays a VR space that is a video for the VR to a participant who participates in the experience, and an audio processor that receives and outputs voice from and to the participant;
• an explainer terminal that receives and outputs voice from and to an explainer, the explainer providing an explanation for the experience to the participant in the VR space;
• a video distributor that distributes a 360-degree video for generating the VR space to the VR system;
• an audio conversation unit that assists an audio conversation between the participant and the explainer via the VR system and the explainer terminal;
• and
• a controller that controls at least one of the VR system, the explainer terminal, the video distributor, or the audio conversation unit, wherein
• the controller manages an operation mode that selectively takes a first state in which a question from the participant to the explainer is not allowed, a second state in which the question is allowed, and a third state in which the question is being asked, and causes the VR system to display information specifying the operation mode on the display.