After-market service process digitization

A system, comprising:

• at least one processor;
• and
• at least one memory storing instructions thereon that, when executed by the at least one processor, cause the at least one processor to:
• obtain service data originating from at least one service data source, wherein the service data is associated with at least one asset and comprises at least historical warranty data and current IoT data;
• perform predictive analysis to generate an asset survival prediction based on current data associated with a first asset and the service data;
• receive troubleshooting data associated with the first asset from at least one knowledge data source;
• determine a warranty coverage metric based on the asset survival prediction and the troubleshooting data, wherein the warranty coverage metric is calculated in real time according to the asset survival prediction and the troubleshooting data;
• and
• transform the warranty coverage metric at a device into human-readable form.

A non-transitory computer-readable storage medium comprising at least one program for execution by at least one processor of a first device, the at least one program including instructions which, when executed by the at least one processor, carry out a method comprising:

• obtain service data originating from at least one service data source, wherein the service data is associated with at least one asset and comprises at least historical warranty data and current IoT data;
• perform predictive analysis to generate an asset survival prediction based on current data associated with a first asset and the service data;
• receive troubleshooting data associated with the first asset from at least one knowledge data source;
• determine a warranty coverage metric based on the asset survival prediction and the troubleshooting data, wherein the warranty coverage metric is calculated in real time according to the asset survival prediction and the troubleshooting data;
• and
• transform the warranty coverage metric at a device into human-readable form.