Predicting the impact of previously unseen computer system failures on the system using a unified topology

A system, comprising:

• A processor configured to initiate operations including:
• detecting a computer-generated indication of an information technology (IT) failure affecting a process performed by an IT system;
• determining that the computer-generated indication corresponds to a previously unseen IT failure;
• mapping the previously unseen IT failure to a previously seen IT failure based on a similarity score;
• generating, with a machine learning model, an IT failure impact prediction and recommendation based on the mapping, wherein the machine learning model is based on a unified process-IT topology;
• and
• outputting the IT failure prediction and recommendation.

A computer program product, the computer program product comprising:

• one or more computer-readable storage media and program instructions collectively stored on the one or more computer-readable storage media, the program instructions executable by a processor to cause the processor to initiate operations including:
• detecting a computer-generated indication of an information technology (IT) failure affecting a process performed by an IT system;
• determining that the computer-generated indication corresponds to a previously unseen IT failure;
• mapping the previously unseen IT failure to a previously seen IT failure based on a similarity score;
• generating, with a machine learning model, an IT failure impact prediction and recommendation based on the mapping, wherein the machine learning model is based on a unified process-IT topology;
• and
• outputting the IT failure prediction and recommendation.