US 2024/0179190 A1Published application

Enabling a wideband codec audio call between a mobile device and a wireless telecommunication network support center

AssigneeT-Mobile USA, Inc.

InventorsBrian Graves, Jeremy Wu

Life of this patent

Estimating the term…

Loading patent…

Abstract

The disclosed system enables a wideband codec audio call between a mobile device and a wireless telecommunication network support center by ensuring that multiple components of the network participating in the call and multiple legs that make up the call all communicate using the same wideband codec. A leg among the multiple legs is a connection between two components participating in the call. While all the legs making up the call between the caller and the callee have to be wideband, the system can enable any branching legs in the call, for example, those directed to a third party, to be either wideband or narrowband.

Claims20

Dependent claims

At least one non-transitory, computer-readable storage medium storing instructions to enable a wideband codec audio call between a mobile device and a wireless telecommunication network support center, which, when executed by at least one data processor of a system, cause the system to:

create a first leg of a call by sending multiple packets from a received mobile device call to a mobile network core associated with the wireless telecommunication network;
determine, by the mobile network core, that the call is directed to the wireless telecommunication network support center;
create a second leg of the call by routing, by the mobile network core, the call to an Interconnect Session Border Controller (I-SBC) associated with the wireless telecommunication network,
wherein the I-SBC is peered with a Session Border Controller (SBC);
create a third leg of the call by routing the call, by the I-SBC, to the SBC;
determine, by the SBC, that the call is directed to the wireless telecommunication network support center;
create a fourth leg of the call by routing the call, by the SBC, to a call routing platform;
create a fifth leg of the call by routing, by the call routing platform, the call to an interactive voice response (IVR);
determine by the IVR that the mobile device is requesting to communicate with an agent associated with the wireless telecommunication network;
transfer the call to the call routing platform;
create a sixth leg of the call by routing, by the call routing platform, the call to the agent associated with the wireless telecommunication network;
and
establish a wideband codec audio communication associated with the first leg, the second leg, the third leg, the fourth leg, and the sixth leg of the call,
wherein the wideband codec audio communication uses a greater frequency range than a narrowband codec.

11 more elements

A system comprising:

at least one hardware processor;
and
at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
determine, by a first component, that a call is directed to a wireless telecommunication network support center;
create a first leg of the call by routing, by the first component, the call to a second component associated with the wireless telecommunication network;
create a second leg of the call by routing, by the second component, the call to an IVR;
determine by the IVR that a UE is requesting to communicate with an agent associated with the wireless telecommunication network;
transfer the call to the second component;
create a third leg of the call by routing, by the second component, the call to the agent associated with the wireless telecommunication network;
and
establish a wideband codec audio communication associated with the first leg, the second leg, and the third leg of the call,
wherein the wideband codec audio communication uses a greater frequency range than a narrowband codec.

9 more elements

A system comprising:

a first component associated with a wireless telecommunication network configured to determine that a call is directed to a wireless telecommunication network support center;
a second component associated with the wireless telecommunication network configured to:
create a first leg of the call by receiving the call from the first component associated with the wireless telecommunication network,
wherein the first leg operates in a wideband codec;
an IVR configured to:
create a second leg of the call by receiving the call from the second component;
determine that a UE is requesting to communicate with an agent associated with the wireless telecommunication network;
transfer the call to the second component;
and
the second component configured to create a third leg of the call by routing the call to the agent associated with the wireless telecommunication network,
wherein the third leg operates in the wideband codec.

8 more elements

Dependencies are inferred from the claim text.

Facts

Application: 18/072,566Filed 30 Nov 2022
Published: 30 May 2024
Term ends: Not estimatedThe source records don’t support an estimate.

Classification9 codes

H04L 65/1069
Session management: session establishment or de-establishment
H04L 65/1046
Architectures or entities: call controllers; Call servers
H04M 3/5166
Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing: in combination with…
H04M 7/0072
Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol , including next generation networks with a…: speech…

Family

US 12,143,428 B2Related patent
US 2024/0179190 A1This patent

From the US filing history. Foreign family members aren’t listed.

Timeline

Citations

Open elsewhere

Building an agent or pulling many patents? Use the API or MCP server instead of scraping pages. Get an API key