Systems and methods related to generating tickets for a computer network

A computer device, comprising:

• a non-transitory computer readable medium configured to store computer executable instructions;
• at least one processor, wherein in response to executing the computer executable instructions, the processor is configured to:
• store incident management data structures, each of the incident management data structures includes one or more defined incident identification characteristics and one or more automated ticket generation rules;
• receive a network incident data structure that describes a network incident on a network;
• select a target incident management data structure from the incident management data structures based on the defined automated incident identification characteristics of the target incident management data structure matching the network incident described by the network incident data structure;
• generate a ticket incident data structure in accordance with the one or more automated ticket generation rules of the target incident management data structure.

A non-transitory computer readable medium configured to store computer executable instructions wherein in response to executing the computer executable instructions, a processor is configured to:

• store incident management data structures, each of the incident management data structures includes one or more defined incident identification characteristics and one or more automated ticket generation rules;
• receive a network incident data structure that describes a network incident on a network;
• select a target incident management data structure from the incident management data structures based on the defined automated incident identification characteristics of the target incident management data structure matching the network incident described by the network incident data structure;
• generate a ticket incident data structure in accordance with the one or more automated ticket generation rules of the target incident management data structure.