Monitoring service health statuses to raise alerts

A non-transitory, computer-readable medium coupled to one or more processors and having instructions stored thereon which, when executed by the one or more processors, cause the one or more processors to perform operations, the operations comprising:

• collecting availability data for a cloud platform;
• based on evaluation of the availability data, determining that a set of services running on the cloud platform are experiencing availability issues;
• triggering a detailed check to collect data including data logs, metrics, and dependencies data for the set of services running on the cloud platform;
• determining an overall status of performance of the cloud platform based on the collected data from the detailed check, wherein the overall status of the performance of the cloud platform is determined as an output binary string that represents a health status of the cloud platform as a whole, wherein the output binary string includes i) first binary values corresponding to each status of each service of the set of services to indicate respective and separate statuses of each of the set of services monitored at the cloud platform and ii) second binary values for health statuses of dependencies between at least two services from the set of services;
• based on determining the output binary string of the overall status of performance of the cloud platform, triggering execution of causal engine logic to evaluate subsets of the first binary values and the second binary values corresponding to subsets of statuses to identify a root cause of an issue at the cloud platform;
• and
• providing a notification for the identified root cause.

A system comprising

• a computing device;
• and
• a computer-readable storage device coupled to the computing device and having instructions stored thereon which, when executed by the computing device, cause the computing device to perform operations, the operations comprising:
• collecting availability data for a cloud platform;
• based on evaluation of the availability data, determining that a set of services running on the cloud platform are experiencing availability issues;
• triggering a detailed check to collect data including data logs, metrics, and dependencies data for the set of services running on the cloud platform;
• determining an overall status of performance of the cloud platform based on the collected data from the detailed check, wherein the overall status of the performance of the cloud platform is determined as an output binary string that represents a health status of the cloud platform as a whole, wherein the output binary string includes i) first binary values corresponding to each status of each service of the set of services to indicate respective and separate statuses of each of the set of services monitored at the cloud platform and ii) second binary values for health statuses of dependencies between at least two services from the set of services;
• based on determining the output binary string of the overall status of performance of the cloud platform, triggering execution of causal engine logic to evaluate subsets of the first binary values and the second binary values corresponding to subsets of statuses to identify a root cause of an issue at the cloud platform;
• and
• providing a notification for the identified root cause.