Enterprise communication channel assistance

A non-transitory computer-readable medium comprising machine-readable instructions, wherein the instructions, when executed by at least one processor, cause a computing device to at least:

• obtain application usage data corresponding to user interactions, by a plurality of enterprise users, on available communication channels within an enterprise environment;
• generate from the application usage data a plurality of knowledge graphs, an individual knowledge graph representing an individual enterprise user communicating over two or more of the available communication channels with other enterprise users;
• obtain a request to provide an optimal communication channel for contacting the enterprise individual user, wherein the request is received from a front-end interface;
• and
• based on the individual knowledge graph representing the individual enterprise user, provide at least one optimal communication channel for contacting the individual enterprise user to the front-end interface, wherein the at least one optimal communication channel is represented in the knowledge graph.

A method comprising:

• obtaining, via a computing device, application usage data corresponding to user interactions, by a plurality of enterprise users, on available communication channels within an enterprise environment;
• generating, via the computing device, from the application usage data a plurality of knowledge graphs, an individual knowledge graph representing an individual enterprise user communicating over two or more of the available communication channels with other enterprise users;
• obtaining, via the computing device, a request to provide an optimal communication channel for contacting the individual enterprise user, wherein the request is received from a front-end interface;
• and
• providing, via the computing device based on the individual knowledge graph representing the individual enterprise user, at least one optimal communication channel for contacting the individual enterprise user to the front-end interface, wherein the at least one optimal communication channel is represented in the knowledge graph.