System and Method for Automated Patient Interaction

A system for automated patient interaction, comprising:

• at least one processor programmed or configured to:
• conduct an automated communication with a patient based on a plurality of queries and at least one machine-learning model;
• collect a plurality of responses from the patient via a patient device during the automated communication;
• present a graphical user interface on a clinician device during the automated communication with the patient, the graphical user interface showing queries presented to the patient from the plurality of queries;
• annotate at least one response of the plurality of responses via a chat annotation interface based on input from the clinician device, resulting in at least one annotation;
• and
• train the at least one machine-learning model based on the at least one annotation.

A computer program product for automated patient interaction, comprising at least one non-transitory computer-readable medium including program instructions that, when executed by at least one processor, cause the at least one processor to:

• conduct an automated communication with a patient based on a plurality of queries and at least one machine-learning model;
• collect a plurality of responses from the patient via a patient device during the automated communication;
• present a graphical user interface on a clinician device during the automated communication with the patient, the graphical user interface showing queries presented to the patient from the plurality of queries;
• annotate at least one response of the plurality of responses via a chat annotation interface based on input from the clinician device, resulting in at least one annotation;
• and
• train the at least one machine-learning model based on the at least one annotation.