Information processing apparatus and manual information processing system

A manual information processing system in which an information processing apparatus implementing a predetermined function, a document management device saving manual information about the information processing apparatus, and an information browsing device displaying the manual information about the information processing apparatus are connected via a network, wherein

• the information processing apparatus includes:
• a first display device;
• a first storage that stores device setting information, the device setting information being unique information, with which the information processing apparatus can be identified, and containing model information of the information processing apparatus;
• an event detector that detects an event occurring when the predetermined function is implemented;
• an occurred event determination device that determines a content of the detected event and acquires event detection information used to identify the content of the event;
• a browsing destination information generator that generates browsing destination information for at least acquiring manual information corresponding to the occurred event by using the device setting information and the event detection information;
• and
• a browsing destination information display device that displays, on the first display device, a two-dimensional code generated by encoding the generated browsing destination information,
• the information browsing device includes:
• an image capturer that captures an image of the two-dimensional code of the browsing destination information displayed on the first display device of the information processing apparatus;
• a browsing destination information acquirer that acquires the browsing destination information from the captured two-dimensional code;
• and
• a manual content requester that transmits a content request containing the acquired browsing destination information to a document management device saving the manual information corresponding to the occurred event,
• the document management device includes:
• a second storage that saves manual content information containing plural pieces of manual information, each of which is associated with an event that possibly occurs in the information processing apparatus;
• a manual content request receiver that receives the content request from the information browsing device;
• a manual content selector that selects selection content information from the manual content information saved in the second storage by using browsing destination information contained in the content request, the selected selection content information being associated with an event that has occurred in the information processing apparatus identified by the browsing destination information;
• and
• a manual content transmitter that transmits the selection content information to the information browsing device, and
• the information browsing device further includes:
• a second display device;
• and
• a manual content display device that displays selection content information on the second display device, the selection content information being the manual information corresponding to the occurred event and transmitted from the document management device.

A manual information processing method for an information processing apparatus, the manual information processing method causing a controller provided to the information processing apparatus to perform:

• storing device setting information that is unique information, with which the information processing apparatus can be identified, and contains model information of the information processing apparatus;
• detecting an event that occurs when a predetermined function of the information processing apparatus is implemented;
• determining a content of the detected event and acquiring event detection information used to identify the content of the event;
• generating browsing destination information for at least acquiring manual information corresponding to the occurred event by using the device setting information and the event detection information;
• and
• displaying the generated browsing destination information.

A manual information processing method for a manual information processing system in which an information processing apparatus implementing a predetermined function, a document management device saving manual information about the information processing apparatus, and an information browsing device displaying the manual information about the information processing apparatus are connected via a network, the manual information processing method causing

• a first controller provided to the information processing apparatus to perform:
• storing device setting information that is unique information, with which the information processing apparatus can be identified, and contains model information of the information processing apparatus;
• detecting an event that occurs when the predetermined function is implemented;
• determining a content of the detected event and acquiring event detection information used to identify the content of the event;
• generating browsing destination information for acquiring manual information at least corresponding to the occurred event by using the device setting information and the event detection information;
• and
• displaying, on a display screen of the information processing apparatus, a two-dimensional code that is generated by encoding the generated browsing destination information,
• causing a second controller provided to the information browsing device to perform:
• capturing an image of the two-dimensional code of the browsing destination information that is displayed on the display screen of the information processing apparatus;
• acquiring the browsing destination information from the captured the two-dimensional code;
• and
• transmitting a content request that contains the acquired browsing destination information to a document management device that saves the manual information corresponding to the occurred event,
• causing a third controller provided to the document management device to perform:
• saving manual content information containing plural pieces of manual information, each of which is associated with an event that possibly occurs in the information processing apparatus;
• receiving the content request from the information browsing device;
• selecting selection content information from the saved manual content information by using the browsing destination information contained in the content request, the selected selection content information being associated with an event that occurs in the information processing apparatus identified by the browsing destination information;
• and
• transmitting the selected selection content information to the information browsing device, and
• causing a second controller provided to the information browsing device to further perform
• displaying, on a display screen of the information browsing device, the selection content information that is the manual information corresponding to the occurred event and is transmitted from the document management device.