Methods and systems for automatic call routing with no caller intervention using anonymous online user behavior
AssigneeAdvocado, Inc.
InventorsJeffrey Linihan, Brian Handrigan
Life of this patent
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Abstract
A call conversion tracking system is disclosed that tracks call-based communications initiated from invitational content. Based on the tracking, the call conversion tracking system generates data analytics quantifying the effectiveness of the invitational content's ability to trigger a voice call (e.g., a phone call) and/or other type of voice communication. The system correlates the voice communication data and sales-related data, and associates such data to interactions within the invitational content responsible for driving the call and sale.
Claims20
A method for call conversion comprising:
- embedding a phone number into online content during presentation of the online content at a computing device;
- obtaining a plurality of user interactions of a user interacting with the online content;
- determining a service need of the user based on the plurality of user interactions;
- determining, in response to a voice call initiated by the user based on the phone number, an agent of a plurality of agents to assist the user based on the service need determined;
- and
- routing the voice call initiated by the user to the determined agent.
A system for call conversion comprising:
- a memory;
- and
- a processor coupled to the memory, the processor configured to perform operations including:
- embedding a phone number into online content during presentation of the online content at a computing device;
- obtaining a plurality of user interactions of a user interacting with the online content;
- determining a service need of the user based on the plurality of user interactions;
- determining, in response to a voice call initiated by the user based on the phone number, an agent of a plurality of agents to assist the user based on the service need determined;
- and
- routing the voice call initiated by the user to the determined agent.
A non-transitory, computer-readable medium storing instructions, which when executed by a processor, cause the processor to perform operations including:
- embedding a phone number into online content during presentation of the online content at a computing device;
- obtaining a plurality of user interactions of a user interacting with the online content;
- determining a service need of the user based on the plurality of user interactions;
- determining, in response to a voice call initiated by the user based on the phone number, an agent of a plurality of agents to assist the user based on the service need determined;
- and
- routing the voice call initiated by the user to the determined agent.
Dependencies are inferred from the claim text.