System and method for printing device troubleshooting and maintenance

A method comprising:

• identifying, by a service bot in a print device, a maintenance condition to be resolved, wherein the service bot comprises a processor executing instructions stored on a computer-readable medium in the print device,
• notifying, by the service bot, a client terminal of the maintenance condition and a resolution attempt;
• analyzing, by service bot, the maintenance condition using an anomaly detection technique;
• referencing, by the service bot, a knowledge database to identify a resolution for the analyzed maintenance condition;
• implementing, by the service bot, the identified resolution at the print device;
• wherein implementing, by the service bot, the identified resolution at the print device comprises:
• the service bot ordering a part for the print device;
• receiving, by the service bot, an indication that the ordered part has been received;
• downloading, by the service bot, instructions for installing the ordered pan on the print device;
• outputting, by the service bot, the instructions to a technician via a user interface on the print device;
• notifying the client terminal of the identified resolution, wherein notifying the client terminal of the identified resolution comprises notifying the client terminal that the print device will be unavailable until the ordered part is received and installed, and
• updating the knowledge database with the analyzed maintenance condition and the identified resolution.

A non-transitory computer-readable medium having instructions stored therein to cause at least one processor to perform functions to act as a service bot in a print device, the functions comprising:

• identifying, by the service bot in the print device, a maintenance condition to be resolved;
• notifying, by the service bot, a client terminal of the maintenance condition and a resolution attempt;
• analyzing, by the service bot, the maintenance condition using an anomaly detection technique;
• referencing, by the service bot, a knowledge database to identify a resolution for the analyzed maintenance condition;
• implementing, by the service bot, the identified resolution at the print device;
• notifying the client terminal of the identified resolution;
• updating the knowledge database with the analyzed maintenance condition and the identified resolution;
• receiving at the print device and from the client terminal, a print job including settings for the print job;
• printing, by the print device, a first portion of the print job comprising less than an entirety of the print job;
• identifying, by the service bot, the maintenance condition, wherein the maintenance condition is a printing error that prevents completion of the printing of the entirely of the print job;
• identifying, by the service bot, at least one physically proximate target print device having printing capabilities suitable to realize the settings included in the print job, wherein the identifying includes the service bot communicating with at least one printer bot respectively associated with the at least one physically proximate target print device to determine the printing capabilities and availability for printing;
• recreating, by the service bot, the print job to include a second portion of the print job comprising a remainder of the print job not included in the first portion, wherein the recreating includes inserting at least one header into the print job;
• re-routing, by the service bot, the recreated print job to the identified at least one physically proximate target print device to complete printing of the second portion of the print job;
• receiving by the service bot and from the at least one printer bot in the respective at least one physically proximate target print device, a confirmation indicating that the second portion of the print job has completed printing;
• and
• notifying, by the service bot, the client terminal that printing of the print job has completed and identifying the at least one physically proximate target print device that printed the second portion.

A print device, comprising:

• printing equipment comprising a front-end processor, a print engine processor, and a printer;
• and
• a controller having a processor to execute instructions stored in a memory, the instructions executable by the processor to implement a service bot that performs functions including:
• identifying, by the service bot, a maintenance condition associated with the print device to be resolved;
• notifying, by the service bot, a client terminal of the maintenance condition and a resolution attempt;
• analyzing, by the service bot, the maintenance condition using an anomaly detection technique;
• referencing, by the service bot, a knowledge database to identify a resolution for the analyzed maintenance condition;
• implementing, by the service bot, the identified resolution at the print device;
• notifying the client terminal of the identified resolution;
• updating the knowledge database with the analyzed maintenance condition and the identified resolution;
• receiving, at the print device and from the client terminal a print job including setting for the print job;
• printing, by the print device, a first portion of the print job comprising less than an entirety of the print job;
• identifying, by the service bot, the maintenance condition, wherein the maintenance condition is a printing error that prevents completion of the printing of the entirety of the print job;
• identifying, by the service bot, at least one physically proximate target print device having printing capabilities suitable to realize the settings included in the print job, wherein the identifying includes the service bot communicating with at least one printer bot respectively associated with the at least one physically proximate target print device to determine the printing capabilities and availability for printing,
• recreating, by the service bot, the print job to include a second portion of the print job comprising a remainder of the print job not included in the first portion, wherein the recreating includes inserting at least one header into the print job;
• re-routing, by the service bot, the recreated print job to the identified at least one physically proximate target print device to complete printing of the second portion of the print job,
• receiving, by the service bot and from the at least one printer bot in the respective at least one physically proximate target print device, a confirmation indicating that the second portion of the print job has completed printing;
• and
• notifying by the service bot, the client terminal that printing of the print job has completed and identifying the at least one physically proximate target print device that printed the second portion.