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AssigneeJPMorgan Chase Bank, N.A.
InventorsNiyati GUPTA, Kana UCHIDA, Dhiraj UNHALE, Sanjay RAO, Hendrik SEPP, Emi MIYATA, Sagar SAKHARE, Ujjwal SIHAG
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A method and system for automating a process of downloading and analyzing messages from conversation rooms and chat rooms to determine topics, entities, context, and actionable items are provided. The method includes downloading a set of messages that have been communicated over a communication channel; analyzing each respective message in order to determine at least one respective topic that relates to each respective message; determining, based on a result of the analysis, metrics that relate to the set of messages; and storing historical data that relates to the downloaded set of messages and each of the metrics. The analysis may be performed by executing an artificial intelligence (AI) algorithm that is based on a Natural Language Processing (NLP) model and is trained by using the historical data.
A method for analyzing a chat room conversation, the method being implemented by at least one processor, the method comprising:
A computing apparatus for analyzing a chat room conversation, the computing apparatus comprising:
A non-transitory computer readable storage medium storing instructions for analyzing a chat room conversation, the storage medium comprising executable code which, when executed by a processor, causes the processor to:
Dependencies are inferred from the claim text.