Automating incident response for outage

A non-transitory computer readable media storing instructions for solving a problem with a network element within a network, programmed to cooperate with a processor to perform operations comprising:

• first selecting a first set of pre-existing bots to address the problem;
• first executing at least some of the selected first set of pre-existing bots to change the network element and/or the network to solve the problem;
• conducting a root cause analysis (RCA) based on the problem to generate one or more root cause recommendations to address the problem;
• in response to the first executing failing to solve the problem:
• second selecting, based on the one or more root cause recommendations, a second set of pre-existing bots to change the network element and/or the network to solve the problem;
• and
• second executing at least some of the selected second set of pre-existing bots to solve the problem;
• and
• generating, in response to the second executing failing to solve the problem, instructions for users to manually change the network element and/or the network to solve the problem.

A system, comprising:

• a non-transitory computer readable media storing instructions for solving a problem with a network element within a network
• a processor programmed to cooperate with the instructions to perform operations comprising:
• first selecting a first set of pre-existing bots to address the problem;
• first executing at least some of the selected first set of pre-existing bots to change the network element and/or the network to solve the problem;
• conducting a root cause analysis (RCA) based on the problem to generate one or more root cause recommendations to address the problem;
• in response to the first executing failing to solve the problem:
• second selecting, based on the one or more root cause recommendations, a second set of pre-existing bots to change the network element and/or the network to solve the problem;
• and
• second executing at least some of the selected second set of pre-existing bots to solve the problem;
• and
• generating, in response to the second executing failing to solve the problem, instructions for users to manually change the network element and/or the network to solve the problem.