Contextual enhancement of user service inquiries

A computer system for refining service inquiries through an understanding of user context, the computer system comprising:

• one or more processors, one or more computer-readable memories, one or more computer-readable tangible storage media, and program instructions stored on at least one of the one or more tangible storage media for execution by at least one of the one or more processors via at least one of the one or more memories, wherein the computer system is capable of performing a method comprising:
• receiving a service inquiry from a user on a computing device;
• capturing movement data within a user environment, wherein the movement data is selected from a group consisting of:
• audio data, video data and telemetry data extracted from a second device in the user environment;
• determining a user context by correlating motion and position of the user with respect to the user environment;
• generating a set of predicted modifications to the service inquiry based on the user context;
• and
• displaying the set of predicted modifications to the service inquiry on the computing device.

A computer program product for refining service inquiries through an understanding of user context, the computer program product comprising:

• a computer readable storage device having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform a method comprising:
• receiving a service inquiry from a user on a computing device;
• capturing movement data within a user environment, wherein the movement data is selected from a group consisting of:
• audio data, video data and telemetry data extracted from a second device in the user environment;
• determining a user context by correlating motion and position of the user with respect to the user environment;
• generating a set of predicted modifications to the service inquiry based on the user context;
• and
• displaying the set of predicted modifications to the service inquiry on the computing device.