System and method for automated generation of sales proposals

A non-transitory computer readable medium (CRM) comprising computer readable program code, which when executed by a computer processor enables the computer processor to perform a method for automated generation of a sales proposal using customer voice input data, the method comprising:

• identifying, automatically using voice recognition, a customer's voice within a customer call between a customer and a merchant's employee to obtain customer voice input data;
• parsing the customer voice input data to obtain one or more search terms;
• automatically generating and populating a sales proposal based on the one or more search terms;
• and
• displaying, after the automatic generating and populating, the sales proposal to the merchant's employee, wherein the sales proposal is to be presented to the customer by the merchant's employee.

A system comprising:

• a memory;
• and
• a processor coupled to the memory, wherein the processor is configured to execute a method for automated generation of a sales proposal using customer voice by:
• identifying, automatically using voice recognition, a customer's voice within a customer call between a customer and a merchant's employee to obtain the customer voice input data;
• parsing the customer voice input data to obtain one or more search terms;
• automatically generating and populating the sales proposal based on the one or more search terms;
• and
• displaying, after the automatic generating and populating, the sales proposal to the merchant's employee, wherein the sales proposal is to be presented to the customer by the merchant's employee.