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US 2023/0267398 A1Published application
Online customer inquiry tool with response time measurement
OwnerJustin R Haul, Phillip L Infingerinventors
Life of this patent
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Abstract
Systems and methods for automatically inquiring about becoming an online customer and measuring response times for calls, voicemails, emails, and texts.
Claims20
A method for using a computer system for business response time management, the method comprising:
- a series of steps stored in non-transitory computer readable memory that, when executed by a computer processor, cause the processor to perform the steps of:
- creating a client account for a business in response to a user entering business information relating to the business with the computer system;
- performing at least one business response time determination function;
- and
- generating a report based on at least one metric measured during the at least one business time determination function.
2 more elements
A computer system for business response time management, comprising:
- a client account stored in computer memory and for related business information;
- a processor of the system operable to perform at least one business response time determination function;
- and
- report generation based on at least one metric measured during the at least one business time determination function.
1 more element
Dependencies are inferred from the claim text.