Maintenance support server and maintenance system

A maintenance system comprising:

• an image forming apparatus;
• and
• a maintenance support server, wherein
• the image forming apparatus includes:
• a first communication interface configured to communicate with the maintenance support server,
• a first processor configured to transmit machine body internal information relating to maintenance to the image forming apparatus to the maintenance support server by the first communication interface, and
• the maintenance support server includes:
• a second communication interface configured to communicate with a terminal device,
• a first memory configured to store the machine body internal information,
• a second memory configured to store search history information indicating a search history for the machine body internal information from the first memory, and
• a second processor configured to:
• store a search result obtained by searching the machine body internal information from the first memory in response to a search request from the terminal device in the second memory as search history information;
• and
• transmit questionnaire information to the terminal device together with the search result.