Systems and methods for dynamic labeling of real-time communication sessions

A method comprising:

• monitoring an ongoing communication session comprising communications between two or more participants to identify a content characteristic of the communication session;
• determining a size of a sliding window based on the content characteristic of the communication session for analyzing a most recent subset of communications from the communication session, wherein the size of the sliding window defines a segment of the communication session to include in the most recent subset of communications;
• analyzing the most recent subset of communications to identify one or more relevant words based on one or more relevancy criteria;
• and
• generating and providing a dynamic label associated with the communication session, the dynamic label including at least a selected one of the one or more relevant words.

A non-transitory computer readable medium having instructions encoded thereon, wherein the instructions, when executed by a processing unit of a computer system, cause the computer system to:

• monitor an ongoing communication session comprising communications between two or more participants to identify a content characteristic of the communication session;
• determine a size of a sliding window based on the content characteristic of the communication session for analyzing a most recent subset of communications from the communication session, wherein the size of the sliding window defines a segment of the communication session to include in the most recent subset of communications;
• analyze the most recent subset of communications to identify one or more relevant words based on one or more relevancy criteria;
• and
• generate and provide a dynamic label associated with the communication session, the dynamic label including at least a selected one of the one or more relevant words.