Techniques for detecting outages of an external system

An outage management system, comprising:

• a detection computing component comprising a threshold-based monitoring module and a machine-learning detection module, the detection computing component configured to:
• detect a potential outage associated with a transaction processor computer configured to process transaction data corresponding to a plurality of computing services associated with an online retail website, the transaction processor computer being associated with a transaction processor;
• and
• initiate and assign a computing agent to the potential outage;
• and
• the computing agent configured to:
• receive, from the threshold-based monitoring module or the machine-learning detection module, an indication of the potential outage associated with the transaction processor computer;
• initiate a tracking process based on receiving the indication, the tracking process comprising determining whether subsequent transaction data is being processed in accordance with one or more predefined processing parameters;
• identify, based on the tracking process, that an outage is ongoing based at least in part on identifying that the transaction processor computer failed to process the subsequent transaction data in accordance with the one or more predefined processing parameters associated with the transaction processor;
• and
• in response to determining that the outage has continued over a threshold period of time, performing one or more operations comprising at least transmitting a notification that the outage has continued over a threshold period of time.

A computer-readable storage medium having stored thereon computer-executable instructions that, when executed by a processor of a computing device, cause the computing device to perform operations comprising:

• receiving, by a service associated with an online retail website, an indication of a potential outage of a transaction processor computer, the transaction processor computer being associated with a transaction processor and configured to process transaction data associated with a plurality of transactions;
• in response to receiving the indication of the potential outage, confirming existence of an outage at least in part on identifying that the transaction processor computer has failed to process historic transaction data in accordance with a predefined parameter associated with the transaction processor;
• tracking the outage utilizing subsequent transaction data, wherein tracking the outage comprises determining whether the subsequent transaction data has been processed in accordance with one or more processing parameters associated with the transaction processor;
• and
• based at least in part on the tracking of the outage, performing one or more remedial actions to resolve the outage, the one or more remedial actions being identified based at least in part on a predefined set of remedial actions associated with the transaction processor.