Communication management apparatus and method

A communication method in which a plurality of users carry their respective mobile communication terminals and a voice of an utterance of one of the users input to his mobile communication terminal is broadcast to the mobile communication terminals of the other users, each of the mobile communication terminals being connected to a communication management apparatus through wireless communication, the communication management apparatus being connected to an agent apparatus configured to receive detection information output from a state detection device provided for a monitoring target, the method comprising:

• a first step of broadcasting utterance voice data received from one of the mobile communication terminals to the other mobile communication terminals by the communication management apparatus;
• a second step of chronologically accumulating a result of utterance voice recognition from voice recognition processing on the received utterance voice data as a user-to-user communication history and controlling text delivery such that the communication history is displayed on the mobile communication terminals in synchronization, by the communication management apparatus;
• and
• a third step of producing an agent utterance text based on the detection information and transmitting the produced agent utterance text to the communication management apparatus by the agent apparatus,
• wherein the first step includes broadcasting synthesized voice data of the agent utterance text produced through voice synthesis processing to the mobile communication terminals, and
• the second step includes chronologically accumulating the received agent utterance text in the user-to-user communication history to control text delivery to the mobile communication terminals.

A non-transitory computer-readable medium storing a program comprising instructions executable by a management apparatus connected through wireless communication to mobile communication terminals carried by their respective users, the management apparatus being configured to broadcast a voice of an utterance of one of the users to the mobile communication terminals of the other users, wherein the instructions, when executed by the management apparatus, cause to management apparatus to provide:

• a first function of broadcasting utterance voice data received from one of the mobile communication terminals to the other mobile communication terminals;
• a second function of chronologically accumulating a result of utterance voice recognition from voice recognition processing on the received utterance voice data as a user-to-user communication history and controlling text delivery such that the communication history is displayed on the mobile communication terminals in synchronization;
• and
• a third function of receiving an agent utterance text produced by an agent apparatus based on detection information and producing synthesized voice data of the agent utterance text, the detection information being output from a state detection device provided for a monitoring target and being input to the agent apparatus, the agent apparatus being connected to the management apparatus,
• wherein the first function includes broadcasting the synthesized voice data of the agent utterance text to the mobile communication terminals, and
• the second function includes chronologically accumulating the received agent utterance text in the user-to-user communication history to control text delivery to the mobile communication terminals.

A communication system in which a plurality of users carry their respective mobile communication terminals and a voice of an utterance of one of the users input to his mobile communication terminal is broadcast to the mobile communication terminals of the other users, comprising:

• a communication control section having a first control section configured to broadcast utterance voice data received from one of the mobile communication terminals to the other mobile communication terminals and a second control section configured to chronologically accumulate a result of utterance voice recognition from voice recognition processing on the received utterance voice data as a user-to-user communication history and to control text delivery such that the communication history is displayed on the mobile communication terminals in synchronization;
• and
• an agent section configured to receive detection information output from a state detection device provided for a monitoring target and to produce an agent utterance text based on the detection information,
• wherein the communication control section is configured to broadcast synthesized voice data of the agent utterance text produced through voice synthesis processing to the mobile communication terminals and to chronologically accumulate the received agent utterance text in the user-to-user communication history to control text delivery to the mobile communication terminals.