Mapping of telecommunications soft client input to feature access codes of a telecommunications service

An apparatus comprising:

• one or more computer readable storage media;
• a processing system operatively coupled with the one or more computer readable storage media;
• and
• program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to:
• execute a telecommunications soft client;
• identify a Feature Access Code (FAC) that, when sent to a telecommunications service compatible with the telecommunications soft client, triggers an action in the telecommunications service on behalf of the telecommunication soft client;
• map a definition of user input to the FAC;
• and
• in response to receiving, from a user, user input defined by the definition, send the FAC to the telecommunications service.

One or more computer readable storage media having program instructions stored thereon that, when read and executed by a processing system, direct the processing system to:

• execute a telecommunications soft client;
• identify a Feature Access Code (FAC) that, when sent to a telecommunications service compatible with the telecommunications soft client, triggers an action in the telecommunications service on behalf of the telecommunication soft client;
• map a definition of user input to the FAC;
• and
• in response to receiving, from a user, user input defined by the definition, send the FAC to the telecommunications service.