Detecting Failures in Remote Online Notarization Session and Workflow Initiation for Curing Same

A non-transitory computer-readable medium comprising memory with instructions encoded thereon, the instructions, when executed by one or more processors, causing the one or more processors to perform operations, the instructions comprising instructions to:

• determine parameters for establishing a remote online notarization session, the remote online notarization session including participants, the participants including at least a signer and a notary;
• establish the remote online notarization session according to the parameters, the signer connecting using a signer client device, and the notary connecting using a notary client device;
• monitor, during the remote online notarization session, information from the signer client device and the notary client device;
• detect a failure from the information, the failure detected based on at least one of the signer client device and the notary client device having failed to comply with a parameter of the parameters;
• responsive to detecting the failure, pause the remote online notarization session and output a selectable cure option to at least one of the participants;
• and
• responsive to receiving a selection of the selectable cure option, initiate a workflow that, when concluded, cures the failure and enables the remote online notarization session to proceed.

A system comprising:

• a non-transitory computer-readable medium comprising memory with instructions encoded thereon;
• and
• one or more processors that, when executing the instructions, are caused to perform operations comprising:
• determining parameters for establishing a remote online notarization session, the remote online notarization session including participants, the participants including at least a signer and a notary;
• establishing the remote online notarization session according to the parameters, the signer connecting using a signer client device, and the notary connecting using a notary client device;
• monitoring, during the remote online notarization session, information from the signer client device and the notary client device;
• detecting a failure from the information, the failure detected based on at least one of the signer client device and the notary client device having failed to comply with a parameter of the parameters;
• responsive to detecting the failure, pausing the remote online notarization session and outputting a selectable cure option to at least one of the participants;
• and
• responsive to receiving a selection of the selectable cure option, initiating a workflow that, when concluded, cures the failure and enables the remote online notarization session to proceed.