System and method for identifying spoken language in telecommunications relay service

A system for identifying spoken language in a telecommunications relay service (“TRS”) wherein automatic speech recognition (“ASR”) engines transcribe and convert peer voices into text packets and the text packets are transmitted to a user, the system comprising:

• a call serving entity;
• and
• a plurality of ASR groups, each of the ASR groups including an associated ASR engine that recognizes and transcribes speech to a predefined language,
• wherein the call serving entity is configured to:
• establish and release a voice path between the call serving entity and a peer, and a voice path between the call serving entity and the plurality of ASR groups;
• establish and release a data path between the call serving entity and the user, and a data path between the call serving entity and the plurality of ASR groups;
• receive the peer voices via the voice path and transmit the peer voices to the plurality of ASR groups;
• receive the text packets from the plurality of ASR groups via the data path;
• set, unset, or maintain a default ASR group;
• and
• transmit the text packets to a user and/or discard the text packets.

A method for identifying spoken language in a telecommunications relay service (“TRS”) wherein automatic speech recognition (“ASR”) engines transcribe and convert a peer voice into text packets and the text packets are transmitted to a user, comprising the steps of:

• transmitting a peer voice from a call serving entity to a default ASR group or a plurality of ASR groups;
• receiving text packets that are generated by the default ASR group or the plurality of ASR groups;
• checking confidence levels of each of the text packets;
• determining the default ASR group;
• transmitting the text packets to the user and/or discarding the text packets.