Dynamic live connections for on-demand technical support

The system of claim 1, wherein the support category is selected from the group consisting of computer, laptop, smartphone, Wi-Fi, network, mobile device and tablet.

The system of claim 1, wherein the support category is selected from the group consisting of website, domain, hosting, smart home, television, audio and car tech.

The system of claim 1, wherein the service request identifies an operating system version, wherein the server matches the operating system version to a technician's competencies.

The system of claim 1, further comprising the technician providing initial questions for user to further diagnose the issue.

The system of claim 1, further comprising allowing the server to open a socket between a user device and the technician device wherein the user or technician may use a second device.

The system of claim 1, further comprising providing a secure channel between the user and technician devices that allows for text or video chat.

The system of claim 1, further comprising incorporating a background check on the technician.

The system of claim 1, further comprising providing additional competency quizzes to add to a technician's competencies.

The system of claim 1, further comprising rating the technician, wherein the rating in the technician's profile increases or decreases based on support results.

The system of claim 1, further comprising the technician providing the user tips on how to keep an issue from reoccurring.

The system of claim 1, further comprising generation of a job summary report.

The system of claim 13, wherein the job summary report includes the technician profile, time stamp showing the length of the job, the user issue and solution.

The system of claim 13, wherein the job summary is stored on the server and can be retrieved for troubleshooting purposes.

The system of claim 13, wherein the technician is being paid by the user for the service provided.

The system of claim 13, wherein the platform is used for business-to-business applications.

The method according to claim 18, further comprising:

• providing and acceptance timer in which the selected technician can accept the service request;
• and
• providing a grace period within which the technician can cancer acceptance of the service request, wherein canceling after the grace period causes an application to reduce the technician's rating in the technician's profile.

The method according to claim 18, further comprising a job summary report.