Authentication system and method
AssigneeJPMorgan Chase Bank, N.A.
InventorsWhittney Anne LEVITT, Nicholas M. LORE
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AssigneeJPMorgan Chase Bank, N.A.
InventorsWhittney Anne LEVITT, Nicholas M. LORE
Estimating the term…
The invention relates to a computer-implemented system and method for authenticating a customer of a business. The method may include the steps of: receiving from the customer at least one item of identifying information; confirming the identity of the customer; generating a token that represents an active session in which the customer interacts with one or more systems or personnel at the business; conducting a first set of communications between the customer and a first system of the business; inquiring with the customer as to whether the customer desires to transfer the active session to a second system at the business or to a third party system; and transferring the active session using the token to the second system or the third party system. The method may also comprise the steps of retrieving background information on the customer to assist a representative of the business in assisting the customer.
An automated computer implemented method for implementing a one-time user authentication with a plurality of systems associated with a financial institution, wherein the method is executed by a programmed computer processor in communication with a communication device associated with a user, the method comprising the steps of:
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Dependencies are inferred from the claim text.