Artificial Intelligence (AI) Order Taking System Enabling Agents to Make Corrections Via Point of Sale (POS) Devices

A server comprising:

• one or more processors;
• and
• one or more non-transitory computer readable media storing instructions executable by the one or more processors to perform operations comprising:
• receiving, by a software agent, an utterance from a customer, the software agent comprising a machine learning algorithm trained to engage in a conversation with the customer to take an order;
• converting the utterance to text;
• determining that the software agent is untrained to respond to the text;
• establishing a connection between:
• the server hosting the software agent;
• and
• a point-of-sale device that is associated with a human agent;
• receiving, from the human agent, a modification to a modifiable portion displayed by the point-of-sale device;
• and
• resuming, by the software agent and based at least in part on the modification, the conversation with the customer, wherein the human agent does not directly interact with the customer during the conversation between the software agent and the customer.

A memory device to store instructions executable by one or more processors to perform operations comprising:

• receiving, by a software agent, an utterance from a customer, the software agent comprising a machine learning algorithm trained to engage in a conversation with the customer to take an order;
• converting the utterance to text;
• determining that the software agent is untrained to respond to the text;
• establishing a connection between:
• the server hosting the software agent;
• and
• a point-of-sale device that is associated with a human agent;
• receiving, from the human agent, a modification to a modifiable portion displayed by the point-of-sale device;
• and
• resuming, by the software agent and based at least in part on the modification, the conversation with the customer, wherein the human agent does not directly interact with the customer during the conversation between the software agent and the customer.