Data disruption tracking for wireless networks, such as ims networks

An apparatus for use in a wireless communications system, the apparatus comprising:

• at least one hardware data processor, wherein the at least one hardware processor is coupled to an Internet Protocol (IP) Multimedia Core Network Subsystem (IMS) network, and
• wherein the IMS network is coupled to an access device configured to provide a wireless link with a mobile device;
• and
• at least one memory device coupled to the at least one hardware data processor and storing instructions, which when executed by the at least one hardware data processor performs operations to:
• implement a voice-communication session for communicating voice data between the mobile device and at least one end-point device;
• receive a session-end message, wherein the session-end message is for signaling an end of the voice-communication session according to an input from a user of the mobile device;
• and
• determine a mute report based on the session-end message, wherein the mute report represents a mute event detected by the mobile device during the voice-communication session, and
• wherein the mute report includes for the mute event at least one of:
• a duration of the mute event,
• a direction of the mute event,
• a packet drop rate associated the mute event,
• a radio connection indicator associated with of the mute event,
• a geographic location associated with of the mute event, or
• a time of the mute event.

An apparatus to provide quality reports for mute events, the apparatus comprising:

• at least one hardware data processor, wherein the at least one hardware processor is coupled to a wireless telecommunications network, and
• wherein the wireless telecommunications network is coupled to an access device configured to provide wireless links with multiple mobile devices;
• and
• at least one memory device coupled to the at least one hardware processor and storing instructions, which when executed by the at least one hardware processor, performs operations to:
• receive, from multiple mobile devices, mute-related information that represents network-related mutes including absence or loss of Real-time Transfer Protocol (RTP) packets during voice communications,
• wherein the multiple mobile devices track the mute-related information via a locally stored Internet Protocol (IP) Media Subsystem (IMS) protocol stack, and
• wherein the at least one hardware data processor receives quality information from the mobile devices via SIP BYE messages, thereby obtaining crowd-sourced information related to the mute events from the multiple mobile devices;
• and,
• use the crowd-sourced information to identify patterns or causes for the mute events.