Contact center of celebrities

A method for presenting an agent as a celebrity to a customer, comprising:

• accessing a call comprising a customer communication device utilized by a customer and wherein the call utilizes a network;
• accessing a purpose of the call from at least one of a customer history or a reason for the call;
• selecting a celebrity profile of a celebrity, from a pool of celebrity profiles, previously determined to match the purpose and wherein the celebrity profile comprises voice attributes;
• receiving received speech from an agent from a microphone associated with an agent communication device connected to the call;
• generating processed speech from the received speech modified with the voice attributes;
• and
• providing audio signals to the customer communication device comprising the processed speech encoded for transmission over the network.

An agent communication device, comprising:

• a microphone;
• a network interface to a network;
• and
• a processor having machine-executable instructions to perform:
• engaging in a call comprising a customer communication device utilized by a customer via the network;
• accessing a purpose of the call from at least one of a customer history or a reason for the call;
• selecting a celebrity profile of the celebrity, from a pool of celebrity profiles, previously determined to match the purpose and wherein the celebrity profile comprises voice attributes;
• receiving received speech from the agent from the microphone;
• generating processed speech from the received speech modified with the voice attributes;
• and
• providing audio signals to the customer communication device comprising the processed speech encoded for transmission over the network.