Systems and methods for communication systems analytics

A system for determining a set of one or more identified characteristics correlated with high performing projects, comprising:

• one or more processors;
• a memory;
• and
• one or more programs, wherein the one or more programs are stored in the memory and configured to be executed by the one or more processors, the one or more programs including instructions for:
• receiving, by the computer, communication data from a plurality of servers hosting plurality of communication tools, the communication data associated with a plurality of conversations involving one or more users;
• converting, by the computer, the communication data into a common format;
• generating, by the computer, a graph based upon the communication data in the common format based upon one or more characteristics identified in the communication data and the one or more users involved with the plurality of conversations;
• clustering, by the computer, the communication data in the graph according to the one or more characteristics and the one or more users, thereby generating one or more clusters around at least one of a characteristic and a user;
• generating user data for each of the one or more users based on the one or more clusters;
• generating project data for one or more projects based on the one or more clusters;
• and
• determining, by the computer, the set of one or more identified characteristics correlated with high performing projects, based on the user data and the project data, the one or more characteristics associated with the user data or project data.

A non-transitory computer-readable storage medium storing one or more programs, the one or more programs comprising instructions, which when executed by one or more processors of one or more electronic devices, cause the electronic devices to:

• receive, by the computer, communication data from a plurality of servers hosting plurality of communication tools, the communication data associated with a plurality of conversations involving one or more users;
• convert, by the computer, the communication data into a common format;
• generate, by the computer, a graph based upon the communication data in the common format based upon one or more characteristics identified in the communication data and the one or more users involved with the plurality of conversations;
• cluster, by the computer, the communication data in the graph according to the one or more characteristics and the one or more users, thereby generating one or more clusters around at least one of a characteristic and a user;
• generate user data for each of the one or more users based on the one or more clusters;
• generate project data for one or more projects based on the one or more clusters;
• and
• determine, by the computer, the set of one or more identified characteristics correlated with high performing projects, based on the user data and the project data, the one or more characteristics associated with the user data or project data.