Incident Management Impact Assessment and Mapping

A method, comprising:

• at a computing platform comprising at least one processor, a communication interface, and memory:
• receiving, by the at least one processor, via the communication interface, a notification identifying an occurrence of a technology incident, wherein the technology incident comprises an event, associated with one or more technology resources, that disrupts an operational process of an enterprise;
• loading, by the at least one processor, a business capability model from a database;
• based on the business capability model, identifying, by the at least one processor, one or more impacts of the technology incident;
• based on identifying the one or more impacts of the technology incident, generating, by the at least one processor, a first customized alert for a first user group of an organization, wherein the first user group is linked to at least one impact of the identified one or more impacts of the technology incident;
• and
• sending, by the at least one processor, via the communication interface, the first customized alert to at least one user device, wherein sending the first customized alert causes the at least one user device to display, on a display device of the at least one user device, a visual representation of upstream or downstream impacts of the technology incident on a plurality of business capabilities.

One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:

• receive, via the communication interface, a notification identifying an occurrence of a technology incident, wherein the technology incident comprises an event, associated with one or more technology resources, that disrupts an operational process of an enterprise;
• load a business capability model from a database;
• based on the business capability model, identify one or more impacts of the technology incident;
• based on identifying the one or more impacts of the technology incident, generate a first customized alert for a first user group of an organization, wherein the first user group is linked to at least one impact of the identified one or more impacts of the technology incident;
• and
• send, via the communication interface, the first customized alert to at least one user device, wherein sending the first customized alert causes the at least one user device to display, on a display device of the at least one user device, a visual representation of upstream or downstream impacts of the technology incident on a plurality of business capabilities.