Intelligent Multimedia e-Catalog

The conversation-based customer support system of claim 22, further comprising:

• the application server having at least one computer processor implementing a computational conversation-based customer support system via a gateway computing system by executing:
• a conversation engine coupled to the conversational interface providing dynamic computer based conversational support, the conversation engine comprising:
• a conversation builder for building and processing conversations with a user based on intent, and a compute service computing system for performing actions in response to the processed conversations;
• an intelligent product catalog system comprising configuration rules that determine valid configurations of product catalog options for product solutions, the intelligent product catalog system:
• (i) automatically publishes at the conversation builder different sets of questions associated with the product catalog options, each set of published questions associated with a different intent, and (ii) configures the compute service computing system with an application programming interface (API) to the intelligent product catalog system;
• a conversation builder receiving interaction from a user deciding on a product solution, and based on matching the user interactions with a published intent, selecting and sending a published set of questions to the user;
• and
• for each sent question, the compute service computing system forwarding the question to the intelligent product catalog system to dynamically reconfigure product catalog options related to the question, the compute service computing system presenting to the user, the question and remaining product catalog options as values for answering the question.