Smart feedback system

A computer-implemented method, the method being executed by at least one processor associated with a smart feedback system (SFS), wherein the SFS stores a plurality of user profiles, wherein each user profile is associated with a corresponding user and a corresponding personalized avatar, the method comprising:

• identifying a user of a plurality of users associated with a first interaction with the SFS from a first device at a first location remote from the SFS;
• providing a first visualization of a personalized avatar associated with the user to the first device based on a user profile associated with the user;
• providing a first personalized feedback request to the first device during the first visualization of the personalized avatar, wherein the first personalized feedback request includes a first set of feedback requests associated with a first offer associated with a first participant of a plurality of participants;
• receiving first feedback of the user captured by the first device in response to the first personalized feedback request and associating the first feedback with the user profile;
• identifying the user associated with a second interaction with the SFS from a second device at a second location different from the first location and remote from the SFS;
• providing a second visualization of the personalized avatar to the second device;
• providing a second personalized feedback request to the second device during the second visualization of the personalized avatar, wherein the second personalized feedback request includes a second set of feedback requests associated with a second offer associated with a second participant of the plurality of participants;
• and
• receiving second feedback of the user captured by the second device in response to the second personalized feedback request and associating the second feedback with the user profile.

A computer-implemented system, comprising:

• one or more computers associated with a smart feedback system (SFS), wherein the SFS stores a plurality of user profiles, wherein each user profile is associated with a corresponding user and a corresponding personalized avatar;
• and
• one or more computer memory devices interoperably coupled with the one or more computers and having tangible, non-transitory, machine-readable media storing one or more instructions that, when executed by the one or more computers, perform one or more operations comprising:
• identifying a user of a plurality of users associated with a first interaction with the SFS from a first device at a first location remote from the SFS;
• providing a first visualization of a personalized avatar associated with the user to the first device based on a user profile associated with the user;
• providing a first personalized feedback request to the first device during the first visualization of the personalized avatar, wherein the first personalized feedback request includes a first set of feedback requests associated with a first offer associated with a first participant of a plurality of participants;
• receiving first feedback of the user captured by the first device in response to the first personalized feedback request and associating the first feedback with the user profile;
• identifying the user associated with a second interaction with the SFS from a second device at the first location;
• providing a second visualization of the personalized avatar to the second device;
• providing a second personalized feedback request to the second device during the second visualization of the personalized avatar, wherein the second personalized feedback request includes a second set of feedback requests associated with a second offer associated with a second participant of the plurality of participants;
• and
• receiving second feedback of the user captured by the second device in response to the second personalized feedback request and associating the second feedback with the user profile.