Recommender System For Replacing Human Interaction Services

A system comprising:

• an application usage data organization module implemented at least partially in hardware of at least one computing device and configured to receive application usage data describing multiple sequences of action taken by a user with an application;
• a human technology index generation model implemented at least partially in hardware of the at least one computing device and configured to analyze the application usage data to identify, for each of the multiple sequences of action, human technology indices assigned to one or more actions taken by the user;
• a key performance indicator prediction module implemented at least partially in hardware of the at least one computing device and configured to analyze the human technology indices to generate a key performance indicator prediction indicating the impact the particular action has on the key performance indicator;
• and
• a recommendation system implemented at least partially in hardware of the at least one computing device and configured to, in response to the key performance indicator prediction indicating the particular action is having a positive effect on the key performance indicator, cause a recommendation encouraging taking the action be promoted to a manager associated with the application.

A system comprising:

• an application usage data organization module implemented at least partially in hardware of at least one computing device and configured to receive application usage data describing multiple sequences of action taken by a user with an application;
• means for generating, from the application usage data and for each of the multiple sequences of action, a key performance indicator prediction indicating an impact a particular action taken by the user with the application has on the key performance indicator;
• means for identifying, from the application usage data, a technology adoption readiness index indicating how likely the user is to be ready to adopt using the application to perform an additional action;
• and
• a recommendation system implemented at least partially in hardware of the at least one computing device and configured to, in response to the key performance indicator prediction indicating the particular action is having a positive effect on the key performance indicator, cause a recommendation encouraging taking the action be promoted to a manager associated with the application, and further configured to cause, in response to the technology adoption readiness index indicating the user is ready to adopt using the application to perform the additional action, a recommendation for using the application to perform the additional action to be delivered to the user.