Systems and methods for managing interaction invitations

A computer-implemented method comprising:

• determining capacities associated with a plurality of terminal devices, wherein the capacities are based on workloads for agents associated with the plurality of terminal devices;
• accessing current data for current user devices which are currently active in a network to determine a current number of available interactions, wherein the current data includes associations between the current user devices and one or more criteria associated with an acceptance rate;
• modeling the acceptance rate based on a historical rejection rate, the one or more criteria, and expected delays in response times;
• dynamically determining that the current number of available interactions is less than a number of the current user devices;
• selecting a subset of the current user devices based on modeling of the acceptance rate;
• and
• transmitting interaction requests to the subset of the current user devices.

A device comprising:

• a memory;
• and
• one or more processors coupled to the memory, the one or more processors configured to perform operations comprising:
• determining capacities associated with a plurality of terminal devices, wherein the capacities are based on workloads for agents associated with the plurality of terminal devices;
• accessing current data for current user devices which are currently active in a network to determine a current number of available interactions, wherein the current data includes associations between the current user devices and one or more criteria associated with an acceptance rate;
• modeling the acceptance rate based on a historical rejection rate, the one or more criteria, and expected delays in response times;
• dynamically determining that the current number of available interactions is less than a number of the current user devices;
• selecting a subset of the current user devices based on modeling of the acceptance rate;
• and
• transmitting interaction requests to the subset of the current user devices.

A non-transitory computer readable storage medium comprising instructions that, when executed by one or more processors of a device, cause the device to perform operations comprising:

• determining capacities associated with a plurality of terminal devices, wherein the capacities are based on workloads for agents associated with the plurality of terminal devices;
• accessing current data for current user devices which are currently active in a network to determine a current number of available interactions, wherein the current data includes associations between the current user devices and one or more criteria associated with an acceptance rate;
• modeling the acceptance rate based on a historical rejection rate, the one or more criteria, and expected delays in response times;
• dynamically determining that the current number of available interactions is less than a number of the current user devices;
• selecting a subset of the current user devices based on modeling of the acceptance rate;
• and
• transmitting interaction requests to the subset of the current user devices.