Multi-modal conversational agent platform

A system comprising:

• at least one data processor;
• and
• memory storing instructions, which, when executed by the at least one data processor cause the at least one data processor to perform operations comprising:
• receiving, by a multitenant remote server including executable instances of natural language resources, data characterizing a query by a first user and associated with a first tenant, the multitenant remote server including a tenant portal enabling the first user configuration of tenant data;
• deploying, responsive to the receiving, a first instance of an executable natural language resource configured to receive a text string characterizing the query and determine a textual response to the query;
• providing, to an automated speech recognition engine via the multitenant remote server, the received data;
• receiving, from the automated speech recognition engine, a text string characterizing the query;
• and
• processing, via the first instance of the executable natural language agent ensemble, the text string characterizing the query to determine a textual response to the query, the textual response including at least one word from a lexicon associated with the first tenant.