Applying machine intelligence for location-based services to dispatch first responders

A computer-implemented method, comprising:

• receiving a distress call from a user device in response to an emergency event, the distress call associated with a device identifier of the user device;
• parsing the distress call to identify a location, an urgency index, and a nature of the emergency event;
• routing the distress call to an available dispatcher at a dispatcher terminal;
• identifying a response procedure to resolve the distress call based at least on the location, the urgency index, and the nature of the emergency event;
• establishing a communication channel between the dispatcher terminal and a mobile first responder terminal operated by a dispatched first responder at the location;
• and
• transmitting the response procedure to the mobile first responder terminal.

A system, comprising:

• one or more non-transitory storage mediums configured to provide stored computer-readable instructions, the one or more non-transitory storage mediums coupled to one or more processors, the one or more processors configured to execute the computer-readable instructions to cause the one or more processors to:
• receive a distress call from a user device in response to an emergency event, the distress call associated with a device identifier of the user device;
• parse the distress call to identify a location, an urgency index, and a nature of the emergency event;
• route the distress call to an available dispatcher at a dispatcher terminal;
• identify a response procedure to resolve the distress call based at least on the location, the urgency index, and the nature of the emergency event;
• establish a communication channel between the dispatcher terminal and a mobile first responder terminal operated by a dispatched first responder at the location;
• and
• transmit the response procedure to the mobile first responder terminal.